Reviews for M-Squared Basement Waterproofing

• How easy was it to schedule your appointment?
• How satisfied were you with the repairs that were done?
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• How easy was it to schedule your appointment?
• How satisfied were you with the repairs that were done?
• How likely are you to recommend us to your family & friends?

Comment: test

• How easy was it to schedule your appointment?
• How satisfied were you with the repairs that were done?
• How likely are you to recommend us to your family & friends?

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• How easy was it to schedule your appointment?
• How satisfied were you with the repairs that were done?
• How likely are you to recommend us to your family & friends?

Comment: testing the survey form

• How easy was it to schedule your appointment?
• How satisfied were you with the repairs that were done?
• How likely are you to recommend us to your family & friends?

Comment: It was great experience working with Dan and team. They were thorough in explaining the details of the issue, solve it with the best possible solutions and the after support . I am really happy to have Dan and team doing the waterproofing for my home.

• How easy was it to schedule your appointment?
• How satisfied were you with the repairs that were done?
• How likely are you to recommend us to your family & friends?

Comment: Was a great experience working with Dan and M Squared. They applied their waterproofing product and essentially re-cemented the wall so it looks way better than before. It\'s a more complete process than I expected.\r\n\r\nWe had a small misunderstanding on the limits of the work, but Dan erred in my favor, and I really appreciate the communication overall. \r\n\r\nThe crew was on time and tidy. They made sure to protect our personal items.\r\n\r\nI\'m confident water isn\'t going to come into the basement, and that if for some reason it does, they will uphold their warranty. I really think for our situation, this makes a lot more sense than a sump pump. Thank you!

• How easy was it to schedule your appointment?
• How satisfied were you with the repairs that were done?
• How likely are you to recommend us to your family & friends?

Comment: The work that Daniel and his outstanding team at M Squared did is truly incredible. Dan, Rachel, Dave, and Javier all worked on my basement water leak with urgency, professionalism, and care. It was a double headed beast, with issues both outside and inside the house. I am not exaggerating when I say everything was put back together even BETTER than they found it. The attention to detail, communication and efficiency made this a 5/5 star experience. As a single female living alone in my first house, it is easy to be taken advantage of for home repairs. Not M Squared! Daniel was patient walking me through all the options and full scope of the work that needed to be done. I cannot recommend Dan and his company enough! Thank you M Squared!!!

• How easy was it to schedule your appointment?
• How satisfied were you with the repairs that were done?
• How likely are you to recommend us to your family & friends?

Comment: As I would like to begin by saying that myself and my family were very pleased with the repairs that took place at my mothers’ home. Daniel is very knowledgeable in his trade and takes the time and effort to explain the process as needed. He is a very personable, compassionate individual of whom is extremely professional. Daniel made the effort to rearrange his schedule in which to accommodate this job, as we are very grateful for that. I enjoyed my interactions with Daniel, as we had many laughs as well. I would HIGHLY recommend him to my friends and family, as I have already passed along his contact information. Please be sure to share with Daniel that we sold the house in a matter of 4 days once it was listed. I will be sure to leave his information with the new homeowners as well should any issues arise in the future.

• How easy was it to schedule your appointment?
• How satisfied were you with the repairs that were done?
• How likely are you to recommend us to your family & friends?

Comment: Dan and his team did a great job for us. We hired him on two occasions to install a sump pump, strip all the walls in the basement down and put a water sealant on the walls to prevent any future problems. He tore down the wood panels on the walls, sealed the walls and demolished a bathroom for us. Dan was very thorough during the process. We had extensive water damage in our basement and he did a great job of providing guidance. We are so happy to have our cellar back!!! We are extremely happy with his work. They were very neat and cleaned up every night. This is a great company that does a great job for its customers and is highly recommended by me for people with any basement needs.

• How easy was it to schedule your appointment?
• How satisfied were you with the repairs that were done?
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Comment: I requested that they waterproof a section of the basement connected to the chimney. They removed old mortar cleaned the area, mortared the joints and then sealed the area with their product. They were professional clean and courteous. Very communicative about timelines and expectations. It was a pleasure to do business with them.

I was having significant water leaking into my basement from eroded areas of concrete around piping. The team from M. Squared repaired all of the problem areas that were allowing external water to leak in. This included applying their proprietary Infill-Crete elastomeric seal. They also installed a sump pump and water trap system. Daniel, the owner, is fantastic. He is very knowledgeable and professional and genuinely cares about getting your problem fixed definitively. He made himself available to answer all our many questions and made sure we understood every step of the process. He oversaw the entire process and made sure everything went perfectly. The team members were also excellent. They worked incredibly hard under tough conditions. They were polite, clean, and conscientious. They did a great job.

• How easy was it to schedule your appointment?
• How satisfied were you with the repairs that were done?
• How likely are you to recommend us to your family & friends?

Comment: We had some cracks in our foundation repaired by M-Squared in 2019. Dan came to the house for a consultation and identified areas that he recommended for repair. We had some cracks that were worse than others (due to size and/or location), and Dan let us know how he evaluated them, from most to least worrisome. We decided to have the highest-priority cracks filled, and, although he recommended others, he did not pressure us into anything we weren't comfortable with. The M-Squared team was professional and unobtrusive throughout the crack repair process. The work done was of high quality, and done quickly. Dan was very communicative regarding appointment times and arrangements for things like basement access, locking up when leaving, etc. After completing the job in the basement, Dan told us that he saw some cracks on the exterior of the house that he recommended filling. We thanked him for the information, but told him that we were not interested in having any more work done at that time. He then asked if we minded if he repaired those exterior cracks for no additional cost! Of course we said yes, and we appreciate him going above and beyond the original scope of the job. Finally, M-Squared's customer service after the job was completed has been impressive. Dan checked in a few times since the original repairs, reminding us that we have a lifetime warranty and asking if we need anything. A couple years after the crack repair, we noticed that gaps appeared in the epoxy that was applied to fill the cracks, apparently due to the foundation moving and making the cracks bigger. We provided some pictures to Dan, and he had an employee over to re-do the affected cracks within a few days. Once again the work was done well, efficiently, and unobtrusively. Oh, and we don't get any water in our basement anymore! During the original repairs, we had heavy rain, and some water got in near one of the cracks that was being repaired. M-Squared added some repair work in that area, and we haven't gotten any water since, there or anywhere else. Overall, we are very impressed with Dan and M-Squared. Based on our satisfaction with the work performed and the customer service provided, we recommend them without reservation.

Just last week, I told a visitor that I had 2 leaks from cracks in the blocks in my garage that don't leak anymore. The leaks were caused by the shock of large trees hitting my house. One basement company said, "you need 2 or 4 sump pumps, perhaps for the basement also." A realtor friend said, "OMG people will think you have major water problems!" Others included 2 masons who said those cracks must be fixed from the exterior. This meant removing large bushes in the front of the house. More difficult was removing & replacing part of an Ipey deck in the rear. Dan and his crew came and fixed the complicated leak problem from the inside. It has never leaked since then. Thanks Dan for your system & materials! Edward Fuhr

We’re happy to answer questions about Dan’s work. We live in an old (1926) West Hartford house with an old New England basement or cellar. Over the years it had been painted and waterproofed again and again until the paint was flaking off everywhere. We had some small water leaking problems in very heavy rain but that was more of a cosmetic problem than anything else. But it was a problem nonetheless and the place looked messy and probably there would be rain and groundwater issues in the future as is common in our neighborhood. We called in Dan on the advice of another basement contractor who had done other jobs for us but who did not do that sort of work and who highly recommended Dan’s company. Dan came in and proposed scraping off the entire wall surface of paint down to the stone, patching the various gouges and dents and dings and cracks and then sealing the entire basement wall surface. He gave us the option of sealing up to the ground level or to the ceiling; we chose the latter. The job remained at the contracted level throughout — except for one major wall crack that was so deep and traveled across enough wall elements to require special attention: Cleaning it out, deeply patching it and blending the surfaces to one another. This was extra but it was not a huge amount. Otherwise Dan and his crew worked to the contract. Yes, the men came when scheduled, worked hard and well and finished the project on time. They sealed off their work from the rest of the house and in very way did the job professionally. We are pleased with the result. The walls are clean and seem sealed for eternity (or at least our part of it.) They did the work quickly and cleaned up very well after their job was done. We feel comfortable that the basement is now secure from water and other issues. I am confident that the basement walls will no longer be a problem at all. I am happy to recommend Dan Maitland and his crew. They did a very good job and we’re glad to have met them.

I am very pleased with the basement waterproofing. I haven't had any issues with water in my basement since Dan applied his product. Dan was great to work with and is very knowledgeable. I would recommend this company. Thanks, Melissa

We wanted to waterproof our basement so we could finish and furnish it. This required sealing the walls, sealing the floor/wall joint and redo our sump pump well. The job was just as described at the signed quote. Dan and his team even came back after some of the refinishing was done to double-check the basement and even touched up areas that we were only able to see after some very heavy rains/result of some of the construction. All without additional cost. He also continued to check in after the work was done and, again, after heavy rains which meant a lot to us. Dan and his team showed up as promised and kept a very clean work environment. They were professional, neat, and explained the process and things he found along the way (this is our first home, so his insights were helpful). Overall we are very happy with his team, application, and results so far. Dan was a pleasure to work with and one reason we were really interested in his company's solution is due to the minimal impact it had on the foundation. Thanks! Alex

We contacted Dan when putting our home up for sale after realizing we had a serious water issue under our slab, he was very responsive and had some ideas to help us solve our problem but identified we also had footing drain flooding and lived in an area with high water table problems! We needed a solution for long term. Dan and his team spent considerable time working on our home while we also had put the home on the market for sale and he helped us solve our water issue! He also worked with my real estate agent and other contractors as the project moved along and he communicated to me via FaceTime since I had already moved out of state! The project was completed and house was sold and I believe the water system installed is still working as needed! Elliot Sirota